Shipping policy

Shipping Policy

Effective Date: 18-September 2026

Welcome to AgroBasket. We are committed to delivering your farming tools, agricultural supplies, and other products safely and on time. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Locations

We currently offer shipping within India, subject to serviceability by our delivery partners.

Delivery availability may vary depending on the product, destination PIN code, and courier coverage.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after confirmation.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Some products, including agricultural equipment, bulky tools, or products requiring special handling, may require additional processing time.

  • If there is a delay in processing your order, we will make reasonable efforts to notify you.

3. Estimated Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

Delivery Location Estimated Time
Metro cities 3–7 business days
Other cities and towns 5–10 business days
Remote or rural locations 7–14 business days

Note: These are estimated timelines and are not guaranteed. Actual delivery may vary based on your location, courier availability, weather, transportation delays, and other circumstances beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your order.

  • Certain products or delivery locations may attract additional shipping charges due to size, weight, or special handling requirements.

  • Any applicable shipping charges will be communicated clearly before order confirmation.

5. Order Tracking

Once your order is dispatched, you may receive a shipping confirmation containing tracking details through your registered mobile number, email, or other available communication channels.

You can use the tracking information provided by the courier to check your order status.

6. Delivery Delays

AgroBasket is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Adverse weather conditions

  • Natural disasters

  • Transportation disruptions

  • Strikes or operational issues

  • Incorrect or incomplete delivery information

  • Unserviceable or restricted PIN codes

  • Delays caused by courier partners

  • Government restrictions or other unforeseen events

We will, however, make reasonable efforts to assist you in resolving delivery-related issues.

7. Incorrect Address or Contact Information

Please ensure that your shipping address, PIN code, and contact number are accurate before placing an order.

If an order is returned due to an incorrect address, incomplete information, or the recipient being unavailable after repeated delivery attempts, additional shipping charges may apply for re-delivery, where available.

8. Damaged or Open Packages

At the time of delivery, please inspect the package for visible damage or tampering.

If your package appears damaged, opened, or tampered with:

  1. Take photographs or a video of the package before opening it, if possible.

  2. Note the issue with the delivery partner, where applicable.

  3. Contact our customer support as soon as possible.

  4. Share your order number and relevant photographs or videos to help us investigate.

For product-specific damage or shortage claims, please contact us within 48 hours of delivery, unless a different period is specified in the product or order terms.

9. Missing, Incorrect, or Defective Products

If you receive a missing, incorrect, or defective product, please contact us at:

Email: [Your Support Email]
Phone/WhatsApp: [Your Support Number]

Please include your order number, a description of the issue, and supporting photographs or videos where applicable. We will review the matter and provide an appropriate resolution in accordance with our return, refund, and replacement policy.

10. Non-Delivery and Returned Shipments

If a shipment cannot be delivered after the courier's delivery attempts, it may be returned to our warehouse.

For assistance with a returned shipment, please contact our support team. Re-shipping may be subject to product availability and applicable delivery charges.

11. Cancellation and Refunds

Order cancellation eligibility and refunds are governed by our Cancellation and Refund Policy.

Shipping charges, if any, may be non-refundable where the order has already been dispatched or where the applicable policy permits their retention.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Business Name: AgroBasket
Email: [Your Support Email]
Phone: [Your Support Number]
Business Address: [Your Business Address]

We appreciate your trust in AgroBasket and strive to provide a smooth and reliable shopping experience.